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Tesco PLC

Overview

As Lead Product Designer in the Loyalty and support team at Tesco PLC, I mentored junior team members across UX and UI. Worked cross functionally with business partners, stakeholders, PMs, dev teams and CSMs.

​Led the introduction of AI in the Customer Service area as well as the integration, optimisation and migration of legacy software into a unified platform.

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Reward partners 

(Customer Engagement Centre)

Leading the integration and optimisation of legacy software used by the CSMs into a unified system to help serve the more than 22 million Clubcard customers.

Help & FAQs / Contact

Supporting the implementation of a search bar to enhance customer experience by facilitating the discovery of solutions to their inquiries.

Optimisation of the entire journey.

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New business proposition

Supporting the returns and refund process for both the app and web platforms of a new business proposition. (Waiting for release)

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Online manual refunds

(Customer Engagement Centre)

Leading the optimisation and migration of the software used by the CSMs to serve the more than 22 million clubcard customers.

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