Tesco PLC

Overview

As Lead Product Designer in the Loyalty and support team at Tesco PLC, I mentored junior team members across UX and UI. Worked cross functionally with business partners, stakeholders, PMs, dev teams and CSMs.

Led the introduction of AI in the Customer Service area as well as the integration, optimisation and migration of legacy software into a unified platform.

Reward partners

(Customer Engagement Centre)

Leading the integration and optimisation of legacy software used by the CSMs into a unified system to help serve the more than 22 million Clubcard customers.

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Help & FAQs / Contact

Supporting the implementation of a search bar to enhance customer experience by facilitating the discovery of solutions to their inquiries.

Optimisation of the entire journey.

Under Construction

New business proposition

Supporting the returns and refund process for both the app and web platforms of a new business proposition. (Waiting for release)

Under Construction

Online manual refunds

(Customer Engagement Centre)

Leading the optimisation and migration of the software used by the CSMs to serve the more than 22 million clubcard customers.

Under Construction